Technical Update: Processing Delay Resolved
We recently identified and corrected a technical synchronisation issue that caused a temporary delay for a small percentage of payment transactions.
Issue Overview
The delay was linked to a recent system optimisation intended to enhance transaction security and prevent processing errors. While the update performed its primary security function, it created an unintended bottleneck in one of our automated workflows. This resulted in some transactions failing to advance to the final processing stage automatically.
Resolution & Current Status
Our engineering team has implemented a permanent fix to restore full automation across all processing pathways.
Immediate Mitigation: During the resolution window, we utilised a background process to ensure all affected transactions were identified and successfully processed.
System Correction: A logic update has been deployed to ensure that our enhanced security protocols and automated processing workflows function in perfect alignment.
Current Status: All systems are operating normally, and the backlog of affected payments has been cleared.
