tag:status.telleroo.com,2005:/history Telleroo status Status - Incident history 2026-04-24T05:45:19.383+00:00 Telleroo status tag:status.telleroo.com,2005:Incident/cmochl4qv001nf04utufy4cu0 2026-04-24T05:45:19.383+00:00 2026-04-24T05:45:19.383+00:00 Payments showing at awaiting funds with enough balance in the account. Type: Incident

Duration: 23 minutes

Affected Components: GBP, FX

Apr 24, 05:45:19 GMT+0
Investigating - We are currently investigating this incident..

Apr 24, 05:58:38 GMT+0
Identified - Our team have identified the issue affecting a small subset of payments and working on a fix. .

Apr 24, 06:02:10 GMT+0
Monitoring - Our team have resolved the issue and payments are now being sent. .

Apr 24, 06:08:42 GMT+0
Resolved - This incident has been resolved, all payments have been sent and will be in the recipients bank account within the 2 hour faster payment timescle if not already. .

Apr 24, 09:45:14 GMT+0
Postmortem - **Technical Update**: Processing Delay Resolved We recently identified and corrected a technical synchronisation issue that caused a temporary delay for a small percentage of payment transactions. **Issue Overview** The delay was linked to a recent system optimisation intended to enhance transaction security and prevent processing errors. While the update performed its primary security function, it created an unintended bottleneck in one of our automated workflows. This resulted in some transactions failing to advance to the final processing stage automatically. **Resolution & Current Status** Our engineering team has implemented a permanent fix to restore full automation across all processing pathways. * **Immediate Mitigation:** During the resolution window, we utilised a background process to ensure all affected transactions were identified and successfully processed. * **System Correction:** A logic update has been deployed to ensure that our enhanced security protocols and automated processing workflows function in perfect alignment. * **Current Status:** All systems are operating normally, and the backlog of affected payments has been cleared..

]]> tag:status.telleroo.com,2005:Incident/cmmxanmpq000jlxot7tvowztd 2026-03-19T09:55:03.746+00:00 2026-03-19T12:38:59.559+00:00 FX Payment Delays Type: Incident

Duration: 2 hours and 44 minutes

Affected Components: FX

Mar 19, 12:38:59 GMT+0
Resolved - This incident has been resolved..

Mar 19, 09:55:03 GMT+0
Investigating - We are currently investigating this incident..

Mar 19, 10:48:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.telleroo.com,2005:Incident/cmmaidbqr0aumtjjs1htpz70x 2026-03-03T11:12:17.833+00:00 2026-03-09T11:02:21.393+00:00 Issues with MXN Transfers Type: Incident

Duration: 5 days, 23 hours and 50 minutes

Affected Components: FX

Mar 9, 11:02:21 GMT+0
Resolved - This incident has been resolved..

Mar 3, 11:12:17 GMT+0
Investigating - We are currently investigating an issue affecting MXN transfers only, no other currency affected.

]]> tag:status.telleroo.com,2005:Incident/cmm4q5inv00rdl6b9lmz48izr 2026-02-27T09:48:00.000+00:00 2026-02-27T09:48:00.000+00:00 Delay to payments settling Type: Incident

Duration: 3 hours and 36 minutes

Affected Components: GBP, FX, , Payments →

Feb 27, 09:48:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 27, 10:38:31 GMT+0
Identified - Our banking partner has identified the issue on their side and they are working to resolve it..

Feb 27, 10:50:16 GMT+0
Identified - New payments are processing as normal, working to clear payments not sent that were due to be processed between 09:00 and 10:30, please do not attempt to reprocess any payments..

Feb 27, 12:09:15 GMT+0
Identified - Credits into Telleroo during the impacted period have now been reflected within the Telleroo system. .

Feb 27, 12:52:08 GMT+0
Monitoring - Held payments are now processing and will move to paid. .

Feb 27, 13:24:04 GMT+0
Resolved - This incident has been resolved and held payments for the technical issue at our partner bank have been sent. We do fully apologise for any inconvenience. .

]]> tag:status.telleroo.com,2005:Incident/cml5ffzjn03pua9s24kgawe94 2026-02-02T17:11:49.841+00:00 2026-02-02T17:11:49.841+00:00 A few customers have reported being unable to approve payments Type: Incident

Duration: 57 minutes

Affected Components: GBP, FX, , Payments →

Feb 2, 17:11:49 GMT+0
Investigating - We are currently investigating this incident..

Feb 2, 18:08:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telleroo.com,2005:Incident/cml58q4a7022el1wo7usnap8i 2026-02-02T14:03:45.167+00:00 2026-02-02T14:03:45.167+00:00 Slowness in payment processing Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: GBP, FX

Feb 2, 14:03:45 GMT+0
Investigating - We are currently investigating this incident..

Feb 2, 14:41:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 2, 15:38:18 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 2, 16:14:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telleroo.com,2005:Incident/cmkvdrtg00149t684gwzsct00 2026-01-26T16:27:20.775+00:00 2026-01-26T16:27:20.775+00:00 Delay in payments moving to paid Type: Incident

Duration: 42 minutes

Affected Components: GBP, FX, , Payments →

Jan 26, 16:27:20 GMT+0
Investigating - We are currently investigating this incident..

Jan 26, 16:33:01 GMT+0
Monitoring - Our team identified an issue with delay in webhooks from our partners causing the issue, payments are now being moved to paid by our team and they continue to monitor..

Jan 26, 17:05:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 26, 17:08:52 GMT+0
Resolved - This incident has been resolved..

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